We understand that life can bring unexpected challenges, and we’re here to provide the support you need to ensure you and your loved ones stay warm and comfortable. Explore these options for the variety of ways we provide payment assistance to those in need, or reach out to a helpful customer representative.
To support our customers in need, we’ve developed a Low-income Program to help those currently receiving state or federal low-income home energy assistance (LIHEAP) with additional assistance.
Qualifying customers receiving LIHEAP assistance will be automatically enrolled in the program and will see it reflected as a credit on future bills. Customers who are eligible for LIHEAP but do not receive funds due to LIHEAP funding limitations are also eligible for the program with proof of eligibility. Those customers are encouraged to contact us at 800-909-7642 or email customerservice@summitnaturalgas.com. Customers enrolled in the Low-income Program will see a 28% reduction on their Facility and Distribution charges.
The Low-income Program will include a fixed per-person/customer Low income Program Recovery Charge to collect the total annual discount represented in the program. Right now, that charge is only $2.43 a year, spread out over twelve months. Any amount recovered that exceeds the estimated cost of the program will be put toward the following year’s cost.
Financial assistance may be available to eligible low-income households for home heating needs through federally funded programs and crisis assistance offered by various state counties.
This federally funded program helps pay heating costs for eligible customers. Learn more about the program and how to apply.
Summit Natural Gas of Maine will waive the deposit required to establish new services for victims of domestic crimes. To apply for the waiver, click here.
Summit Natural Gas will not disconnect service or refuse to reconnect for residential customers when you or someone in your house is seriously ill, if a registered physician confirms that an emergency exists. If you cannot get a doctor to call right away, you may let us know yourself. We will wait three (3) workdays for the doctor to call or write us. We can require written certification from the doctor, including specific reasons why service is necessary and how long the emergency will last. Disconnection can be postponed due to a medical emergency for up to 30 days and can be renewed up to 90 days. Please call our Customer Service Department at 1-800-909-7642 for more information.
Please note: a medical emergency does not cancel the bill. We will refer you to financial assistance agencies and ask you to negotiate a reasonable payment arrangement.
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